Subtonomy Telecom Technical Customer Support
The total solution for technical customer support
Add value with personalized customer experience
Discover the most comprehensive solution for technical customer support that is specifically designed for the telecom industry. Meet today’s challenges and ever increasing demands by providing an outstanding customer service and support with a unified customer-centric view.
Imagine focusing on each individual customer’s satisfaction at every step of their journey.
With the Subtonomy solution in place, MNOs’ customer service and support organization will have the capability to act on large amounts of service data, resulting in delivering extraordinary and personalized support experiences across all channels.
Many MNOs already have extensive rich customer data that they do not use efficiently in Customer Support. By collecting this date in an aggregated customer-view, the support agent can determine to identify if, and what trouble, the individual customer is experiencing and recommend on how to resolve the potential issues.
Level up your support agent experience
With new challenges like distributed workforces, increased customer expectations for 24/7 availability and connectivity, the role of customer service agents is more important – and more complex – than ever.
Empower your support agents
Real time results in
3 seconds
Real-time and historical results are displayed at a glance, both improving efficiency and valuing your customers’ time.
Text-based
analytics results
Color-coded and clear text messages tell your agent which services are affected, whether there are any live trouble tickets related to the disruption, and how long it will likely take to resolve the issue.
One-click-
troubleshooting
Your agent will be empowered to identify if and what issues the individual customer is experiencing and make recommendations on how to resolve the potential issues.
Omnichannel support
journey
Your agent will have the ability to view the customer’s previous self-care searches in other support channels and the results of third-party speed tests, so the customer doesn’t have to repeat themselves.
Self-service & Automations
Connect on their terms
Customers have their preferred service channels. With Subtonomy APIs you can help them seamlessly, even on-the-go at 3 am. Younger demographics tend to chat, while the youngest groups often look for solutions on Google or YouTube.
Improve self-service to gain an edge and attract loyal younger customers faster. Send support from untrusted sources to your content-driven systems and prevent silent churn. From basic chatbots to advanced conversational AI, chat self-service has evolved to provide richer problem solving and solutions.
Intelligent Self-Service: Meeting Customer DIY Demand
Tech support in your pocket.
Open 24/7.
With an accurate, customer-centric 360˚ service overview, you can instantly alert only customers affected by a service anomaly, so you can provide a personalized customer support experience and real-time updates. And with personalized technical support in your customers’ pocket, you are always open to serve.
