We are excited to share a powerful use case demonstrating how a leading telecom provider managed to block more than 2 million fraudulent calls by leveraging the Utel Fraud Management System.
What did Utel do?
By implementing their system, this provider significantly reduced fraud risk, protected vital revenue streams, and enhanced customer security. Their solution identifies fraudulent activities in real time, ensuring that they don’t impact the network or customers.
How does Utel know they made a difference?
These are some of the Key Performance Indicators (KPIs) we worked on:
Fraud Prevention Effectiveness:
⏺ Fraudulent Calls Blocked: Total fraud attempts intercepted.
⏺ Subscribers Protected: Number of subscribers saved from fraud.
Customer Satisfaction:
⏺ Reduction in Customer Complaints: Fewer fraud-related issues, reflecting improved service.
⏺ Net Promoter Score (NPS): Tracking loyalty improvements due to enhanced protection.
Operational Impact:
⏺ Time to Detect Fraud: Speed of identifying suspicious activities, showcasing operational efficiency.
Utel offers more than just solutions – they deliver measurable business results.
Their streamlined approach transform fraud management into a competitive advantage.
Join us in revolutionizing telecom security!